Returns Policy

We want you to be delighted with your purchase but if you are not, you can return items within 14 days of receipt provided that the products are returned in perfect, original condition. This means that the hygiene sticker and tag are still attached and the item has not been worn. In the interest of hygiene, please try on your swimsuit over underwear and do not remove the hygiene sticker.

For full priced items, we are happy to facilitate a refund or exchange (at our cost) after receiving and accepting your return. Sale items or items purchased during a sale period (eg. with a promotion code) can be returned only for a credit note to use in our store. Our returns policy does not affect your right to cancel within 14 days or your statutory rights.

How to return your items

1) Package your product(s) carefully in a secure mailing bag, including either the packing slip included in your order, a print out of your order confirmation email or simply write the order number and your name on a piece of paper and the reason for your return.

2) Post to either (wherever is closest for you):

Natatio Ltd

PO Box 802

Glen Waverley 3150

AUSTRALIA

Or

Natatio Ltd

C/O Tigers Global Logistics

Unit 1, Juniper Park

Fenton Way, Basildon Essex SS15 6TD

UNITED KINGDOM

We recommend recorded delivery to ensure your items arrive safely.

3) We will process your return or exchange as soon as we receive the item.

Shipping

All Australian and UK orders are shipped within the local country, and orders from the rest of the world are shipped from the UK. We aim to dispatch all orders by the next business day. Please note that duties may be applied if you live outside the UK or Australia depending on the order value, and must be settled by the receiver. Please refer to your country's customs authority for further information.

To Delivery Option Price Estimated Shipping Time Service
UK Courier (orders over £75) FREE 3-5 days Interlink
UK Courier (orders under £75) £10 3-5 days Interlink
Australia Regular parcel (orders over $100) FREE
6-7 days
Australia Post
Australia Regular parcel (orders under $100) $9
6-7 days
Australia Post
Rest of the World Standard International (orders over AUD $119 equivalent) FREE
7-14 days
Australia Post
Rest of the World Standard International (orders under AUD $119 equivalent) $15 7-14 days Australia Post

 

 

 

 

 

 

Please note that shipping charges may vary slightly at checkout depending on the exchange rate at the time of purchase.